Advice Line: 08 9221 7066  |  Admin Line: 08 6336 7020  |  W: www.cclswa.org.au  
  E: [email protected]
Level 1, 231 Adelaide Terrace Perth WA 6000

Contact: You can continue to call (08) 9221 7066 during normal opening hours. With staff working remotely, calls will be diverted to message bank and returned. Alternatively, you to fill in our online form on our website
Service changes: With staff working remotely, appointments will be held online or on the phone. Community Legal Education events have been cancelled.

Consumer Credit Legal Service (WA)  provides legal advice and representation to consumers in WA in the areas of credit, banking and finance and consumer law. CCLSWA also takes an active role in community legal education, law reform and policy issues affecting consumers.

Cost

There are no costs associated with this service.

Eligibility

Any person located in Western Australia. 

Please note: CCLSWA generally aims to assist low income, vulnerable and disadvantaged individuals.

Services

Specialist legal service providing legal advice and information in the areas of:

  • Consumer credit (such as home loans, credit cards, car loans, personal loans, guarantees, consumer leases, payday loans)
  • Banking, including complaints to AFCA (Australian Financial Complaints Authority)
  • Electronic Funds Transfer (EFT) issues
  • Home or goods repossessions
  • Debt recovery and collection
  • Credit Files
  • Credit repair, debt management firms, buy now pay later
  • Some issues under the Australian Consumer Law (ACL)

CCLSWA provides minor assistance and some legal representation to borrowers and consumers (not lenders, suppliers or manufacturers) in the areas listed above.

CCLSWA also provides the following services:

  • Community legal education provided to the community and community workers through publications, webinars and seminars
  • Financial literacy education to high school students
  • Legal education on consumer credit law and ACL to university students
  • Public interest and law reform advocacy
Advice Line Hours

Advice Line: 9:00am - 4:00pm, Monday to Friday

All advice is provided through the telephone advice line.

Please note CCLSWA must speak directly to the relevant person involved in the legal matter when providing legal advice.

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